Return & Refund Policy

1.Return Eligibility

A product may be eligible for return if:

• The delivered product is damaged, defective, broken, or non-functional.
• An incorrect product, model, size, colour, or quantity has been delivered.
• The product is incomplete or essential accessories are missing.
• The product differs materially from the description or images displayed on Ployora.
• The product was damaged during transportation.
• The package was opened or tampered with before delivery.
• A manufacturing defect is identified after delivery within the eligible return period.

All return requests must be submitted within 7 calendar days from the date the product is delivered.

2.Conditions for Accepting Returns

To qualify for a return, customers must ensure that:

• The product remains unused and undamaged.
• All original packaging is intact.
• Brand tags, labels, warranty cards, manuals, accessories, and complimentary gifts are included.
• The original invoice or proof of purchase is provided.
• The product has not been washed, altered, repaired, or modified.
• Security seals remain unbroken where applicable.

Ployora reserves the right to reject any return request that does not meet these conditions.

3.Products That Cannot Be Returned

For hygiene, safety, and quality reasons, the following items are generally non-returnable unless they are defective or incorrectly delivered:

• Personal care products
• Cosmetics
• Underwear and socks
• Hygiene products
• Customized or personalized products
• Gift cards and vouchers
• Digital and downloadable products
• Software activation codes
• Clearance and final sale items
• Products marked “Non-Returnable”

4.Return Request Procedure

Customers wishing to return a product should:

• Contact Ployora Customer Support.
• Provide the order number.
• Explain the reason for return.
• Attach clear photographs or videos of the product.
• Wait for return authorization.
• Carefully package the product.
• Send the product using the instructed courier service if required.

Returns sent without prior approval may not be accepted.

5.Inspection Process

Every returned product undergoes a quality inspection by Ployora. Our inspection team verifies:

• Physical condition
• Packaging
• Accessories
• Product authenticity
• Manufacturing defects
• Signs of customer misuse

Inspection normally takes 2–5 business days after the product is received.

6.Replacement Policy

Eligible products may be replaced if:

• The wrong product was delivered
• The wrong size was delivered
• The wrong colour was delivered
• There is a manufacturing defect
• There was transit damage
• Components are missing

Replacement depends on stock availability. If replacement stock is unavailable, Ployora may offer a refund or store credit.

7.Refund Policy

You pay in cash when your order arrives, so a refund only applies to money you have already handed to the courier. If an order is cancelled before it reaches you, nothing has been paid and there is nothing to refund.

Refunds may be approved where:

• A returned product successfully passes quality inspection.
• A manufacturing defect is confirmed.
• An incorrect item was delivered.
• An item was missing from a delivered order.
• You were charged more than the order total confirmed at checkout.
• A replacement was agreed but is unavailable in stock.

Refunds will not be approved where the customer has damaged, altered, misused, or improperly handled the product.

8.Refund Methods

Orders are paid in cash, so an approved refund is sent back to you through one of the channels below. Ployora never refunds to a card, because no card is ever used to pay.

• bKash
• Nagad
• Rocket
• Bank transfer
• Ployora store credit

The channel is agreed with you when your refund is approved, and depends on what you can receive and on operational feasibility. Ployora will only ever ask for the account number needed to send you money — never for a PIN, password, or one-time code.

9.Refund Processing Time

Once approved, refunds are generally processed within 7–15 business days. Processing time may vary depending on:

• Banks
• Mobile financial service providers
• Public holidays
• Regulatory requirements

10.Shipping Charges

If the return is due to an error by Ployora, including a wrong, damaged, defective, or missing item, Ployora will bear all return shipping costs.

If the return is requested due to customer preference — such as ordering the wrong size or colour, or changing their mind — the customer is responsible for all applicable shipping and return delivery charges.

11.Order Cancellation

Customers may cancel an order before it has been shipped. After shipment, cancellation requests may not be accepted.

Ployora may cancel an order due to:

• Stock unavailability
• Pricing errors
• Failure to confirm the order or delivery details with you
• Suspected fraud
• Technical issues
• Government restrictions
• Force majeure events

12.Fraudulent Returns

To ensure fairness, Ployora reserves the right to reject returns involving:

• False claims
• Fake products
• Swapped items
• Missing accessories
• Deliberate damage
• Repeated abuse of the return policy

Accounts found abusing the return system may be suspended or permanently restricted.

13.Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information.
• Inspecting products upon delivery.
• Reporting any issues promptly.
• Returning products in original condition.
• Cooperating with the verification process.

14.Limitation of Liability

Ployora shall not be responsible for losses arising from:

• Incorrect customer information.
• Courier delays beyond our control.
• Natural disasters.
• Government actions.
• Technical failures.
• Customer negligence.

15.Policy Updates

Ployora reserves the right to revise or update this Return & Refund Policy at any time without prior notice. The latest version published on the website shall always apply.

16.Contact Us

For assistance regarding returns, refunds, replacements, or exchanges, please contact:

Ployora Customer Support

Email: info@ployora.com

Business Hours: Saturday – Thursday, 9:00 AM – 9:00 PM (Bangladesh Standard Time)