Terms & Conditions

1.Eligibility

To use the Platform, you must:

• Be at least 18 years of age, or use the Platform under the supervision of a parent or legal guardian.
• Provide accurate, complete, and up-to-date information.
• Have the legal capacity to enter into a binding agreement.
• Comply with all applicable laws and regulations of Bangladesh.

2.User Account

You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account.

Ployora reserves the right to suspend, restrict, or permanently terminate any account that violates these Terms, engages in fraudulent activities, or compromises the security of the Platform.

3.Products and Availability

Ployora strives to ensure that all product descriptions, specifications, images, and prices are accurate. However:

• Product colours may vary depending on your display settings.
• Packaging may differ from product images.
• Product specifications may change without prior notice due to manufacturer updates.
• Product availability is subject to stock.

Ployora reserves the right to discontinue or modify any product at any time.

4.Pricing

All prices displayed on the Platform are in Bangladeshi Taka (BDT) unless otherwise stated.

Prices may change without prior notice. If an obvious pricing error occurs, Ployora reserves the right to cancel the affected order and refund any amount already paid.

5.Orders

Submitting an order constitutes an offer to purchase and does not guarantee acceptance. Ployora may reject or cancel an order if:

• The product is unavailable.
• The order or delivery details cannot be confirmed with you.
• Incorrect pricing or product information is displayed.
• Fraudulent or suspicious activity is detected.
• The delivery location is outside our service area.
• The customer provides inaccurate information.

6.Payment

Ployora accepts Cash on Delivery (COD) only. You pay the courier in cash when your order arrives — no card, mobile wallet, or bank transfer is required or accepted.

No payment is taken when you place an order. Ployora will never ask you for card numbers, banking credentials, or a mobile wallet PIN in order to complete a purchase.

Ployora may require advance payment for selected products or promotional campaigns; where that applies, it will be stated clearly on the product before you order.

7.Shipping and Delivery

Delivery timelines are estimates only and may vary depending on location, courier performance, weather conditions, public holidays, or other events beyond our reasonable control.

Risk of loss or damage passes to the Customer upon successful delivery.

8.Order Cancellation

Customers may request cancellation before an order has been shipped.

Orders that have already been dispatched may only be cancelled in accordance with the Ployora Return & Refund Policy.

Ployora reserves the right to cancel any order due to stock shortages, payment issues, suspected fraud, or operational constraints.

9.Returns and Refunds

Returns, replacements, and refunds are governed by the Ployora Return & Refund Policy. Customers should review that policy before placing an order.

10.Promotions and Discounts

Coupons, promotional offers, vouchers, cashback, loyalty rewards, and discounts are subject to specific campaign terms.

Ployora reserves the right to modify, suspend, or withdraw any promotion without prior notice.

11.Customer Responsibilities

Customers agree to:

• Provide accurate information.
• Maintain respectful communication.
• Inspect products upon delivery where possible.
• Use the Platform only for lawful purposes.
• Not misuse promotions or attempt fraudulent activities.

Repeated refusal to accept confirmed Cash on Delivery orders may result in account restrictions.

12.Intellectual Property

All trademarks, logos, trade names, graphics, photographs, videos, software, databases, website design, text, product descriptions, and other content available on the Platform are the exclusive property of Ployora or its licensors.

No content may be copied, reproduced, modified, distributed, or commercially exploited without prior written permission from Ployora.

13.Prohibited Conduct

Users shall not:

• Violate any applicable law.
• Use false identities or misleading information.
• Attempt unauthorized access to the Platform.
• Upload malware or harmful code.
• Interfere with Platform security.
• Abuse promotions or referral programs.
• Infringe the intellectual property rights of others.

Violations may result in suspension, termination, legal action, or other remedies available under law.

14.Privacy

The collection, use, storage, and protection of personal information are governed by the Ployora Privacy Policy. By using the Platform, you consent to the processing of your information in accordance with that policy.

15.Third-Party Services

The Platform may use third-party payment processors, logistics providers, communication services, or technology partners.

Ployora is not responsible for interruptions or failures caused solely by third-party service providers.

16.Limitation of Liability

To the maximum extent permitted by applicable law, Ployora shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, business opportunities, or data arising from the use of the Platform.

Our maximum liability shall not exceed the amount paid by the Customer for the relevant order.

17.Force Majeure

Ployora shall not be liable for delays or failures resulting from events beyond its reasonable control, including natural disasters, floods, cyclones, pandemics, government actions, strikes, internet outages, power failures, transportation disruptions, or other unforeseen circumstances.

18.Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the People's Republic of Bangladesh.

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Bangladesh.

19.Amendments

Ployora may revise these Terms at any time.

Updated Terms become effective immediately upon publication on the Platform. Continued use of the Platform constitutes acceptance of the revised Terms.

20.Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain valid and enforceable.

21.Entire Agreement

These Terms, together with all policies published by Ployora, constitute the entire agreement between Ployora and the Customer regarding the use of the Platform.

22.Contact Information

Ployora Customer Support

Email: info@ployora.com

Business Hours: Saturday – Thursday, 9:00 AM – 9:00 PM (Bangladesh Time)